WHM/cPanel server list accounts option shows zero sites

  • Updated on Apr 13, 2026
  • Published on Feb 8, 2023
  • 1 minute(s) read
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You log into your WHM account, click on "List Accounts", and the list comes back empty.

The most common problem is that the file /etc/userdomains has been modified or reset and is now empty.

Note: This will require some knowledge of command line and access via SSH.


To fix this, we just need to run one script - follow these steps:

  1. Log into the server via SSH.

  2. Type in this command and hit enter:

    cd /scripts

  3. Type in this command and hit enter:

    ./updateuserdomains

  4. Type in this command and hit enter:

    exit

  5. Go back to your browser window and click the "List Accounts" menu option again - all your accounts should now be displayed again.

If this does not resolve the issue, feel free to reach out to the support team by lodging a case within your portal www.MySAU.com.au