The Professional Services section explains how Servers Australia can assist with technical administration and operational support for services hosted on our infrastructure. These articles outline how our professional services offerings are structured, what’s included, and how support is delivered. This section is intended to help customers understand when professional services apply, what type of work can be performed, and how to engage our team efficiently when additional technical help is required.
You’ll also find practical guidance for getting started with our support service models, including onboarding steps, activation, and access to associated monitoring tools where applicable. Together, these documents provide a clear reference point for how professional services integrate with your account — from initial setup through to ongoing support usage — so you can manage expectations, control costs, and ensure your environment is maintained and supported in line with your operational requirements.