Request an invoice extension

This article outlines the process for requesting a payment extension of an unpaid invoice

1. Log in to the MySAU Portal 
2. From the left-hand menu, click the Billing icon;

3. Choose the invoice you would like to have extended;

4. At the top of the screen, click the "Request Extension" button;

5. A pop-up will appear, click on 'Request Extension' and a request will be automatically approved based on your extension request history, if the request is not automatically approved, it will prompt you to open a case to our Billing Team for a manual review.