Request an invoice extension

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  1. Navigate to the MySAU portal: MySAU.com.au

  2. Click into the “Billing” section as shown below.

  1. Choose the invoice you would like to have extended:

  1. At the top of the screen, click the "Request Extension" button:

  1. A pop-up will appear, click on 'Request Extension', and a request will be automatically approved based on your extension request history.

    If the request is not automatically approved, it will prompt you to open a case to our Billing Team for a manual review.