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Request an invoice extension

  • Updated on Jul 13, 2026
  • Published on Dec 5, 2022
  • 1 minute(s) read
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  1. Navigate to the MySAU portal: MySAU.com.au

  2. Click into the “Billing” section as shown below.

    Dashboard view showing billing section and active services for Servers Australia.

  1. Choose the invoice you would like to have extended:

  1. At the top of the screen, click the "Request Extension" button:

  1. A pop-up will appear, click on 'Request Extension', and a request will be automatically approved based on your extension request history.

    If the request is not automatically approved, it will prompt you to open a case to our Billing Team for a manual review.