How to create additional tenant users

This guide details the process of creating additional users within your Acronis Cyber Protect Cloud tenant.

As all Acronis users require two-factor authentication, this is useful for providing Acronis access to other individuals.

NOTICE: The steps in this guide can only be completed by an Acronis portal user with Acronis Management Portal Administrator permissions.

1. Log in to the Acronis Cyber Protect Cloud portal, found here:
   https://backup.aci.servercontrol.com.au/login
   

   The default tenant username can be found in the MySAU portal, as shown in this guide:
   How to access the Acronis Cyber Protect Cloud portal

2. Click “Manage account”.

3. Click “My Company”.
   
   

4. Click “New”.
   
   

5. Click “User”.
   
   

6. Fill in the relevant information for your user.
   
   

7. Select your preferred user role(s).
   
   

   Below is a list of the available roles in each section, with brief descriptions:

   ---

   1. Company administrator:

      Grants administrator permissions for both the Management Portal and Protection service.
      Selecting this will set all sections to Administrator.
      

   2. Management Portal:

      1. Read-only administrator
         Grants read-only access to the Management Portal.

      2. Administrator

         Grants administrator access to the Management Portal, where users can be created and modified.
         

   3. Cyber Protection:

      1. User

         Enables use of the Protection service, but does not grant administrative rights. Cyber Protection users do not have access to data of other users in the organisation.

      2. Read-only administrator

         Grants read-only access to all objects of the Protection service in the organisation. Cyber Protection read-only administrators have read-only access to data of other users in the organisation.

      3. Restore operator

         This role serves no purpose, as the functions it supports are not enabled.

      4. RMM operator

         This role serves no purpose, as the functions it supports are not enabled.

      5. Administrator

         This role enables configuring and managing the Protection service.

8. Once you’ve decided on the roles, click “Create”.
   
   

9. The newly created user will then appear in the user list.
   
   

   Acronis will automatically send a welcome email with a verification link to the email address chosen.
   The new user will need to use the link to set a password and a 2FA device before he or she can access the Acronis Cloud Protect portal.

NOTE: This new user will not automatically receive notifications for Acronis task or alerts.
To enable user notifcations, refer to this guide:
How to enable per-user notifications