How to access the Acronis Cyber Protect Cloud portal

This guide will walk you through the process of accessing the Acronis Cyber Protect Cloud portal from your MySAU account.

Locating your Acronis portal login details

This section only pertains to MySAU primary contacts.
If you are NOT a primary contact for your company, skip to this section:
Logging into the Acronis portal

Select the Services option in the left-hand sidebar of your MySAU dashboard.

From this page, you can view the various products and services linked to your account.
Click on the “Backups” tab.
Click on the “Acronis” section to the left.
Select the SAU service ID of the Acronis Suite product you wish to access.
This will present the essential details for the Acronis Suite product you selected.
Here you will find the username and Acronis portal URL necessary for logging into your backup service. Also included is an option to copy the username to your clipboard.

Logging into the Acronis portal

When you access the Acronis portal, it will initially ask for your username.
You can either type this in manually, or—if it was copied previously—paste it from your clipboard (using right click → paste or pressing Ctrl + V on your keyboard).
The portal will subsequently ask for your password, and then the 2FA code from your Authenticator application, if necessary.
After you input these credentials, you will be logged in and viewing the Cyber Protect Cloud service console! From here, you review and manage your Acronis backups.
If you are unable to remember your password, you can click on the “Forgot password?” option to create a new one.
If you encounter problems with the 2FA, or if you can no longer access the email associated with your Acronis account, please reach out to our support team for help.

Logging in for the first time

You may see a different message when attempting to log in if this is your first time accessing the Acronis portal, and your account is not yet active.

You must complete the activation process using the email that was sent to you upon account creation.

If you have difficulty locating this email, you can click the link to have the activation email sent again.

The email should resemble this, and include a link labelled “Activate account” that you must click on:

When you select the activation link, it will redirect you to the Acronis portal, and prompt you to create your password.
Please select a robust password that is at least 12 characters long, and keep this information in a safe place. We recommend using a secure password manager.

Two-factor authentication is activated by default.

You need to integrate the Acronis portal with your selected authenticator application, like Google Authenticator.
Scan the QR code with your authenicator app, and enter the 6-digit PIN that appears in your authenticator list.

The Acronis interface will subsequently generate a recovery code for your 2FA, simplifying future access.

We suggest that you record the code or save the information as a PDF and store it securely.

The last action needed to finalise your account activation is to agree to the terms of service.

You may also modify the Supplementary terms if you want to make any changes.

You will now be logged in and viewing the Cyber Protect Cloud service console! From here, you review and manage your Acronis backups.