cPanel

Inevitably you or your customers will want to redesign their website. Redesigning a website is a major undertaking and usually involves the site going offline several times while changes are being made and bugs are fixed, so it's not somethin...

Sometimes it's quicker to administer a server via SSH, rather than logging into the WHM control panel and using the Graphical User Interface. The whmapi1 command line tool is very useful for performing certain WHM administration tasks via SSH. ...

Clearing the Cache in Magento If you have made any modifications to your Magento store, they may not appear immediately unless you clear the cache Clearing your Magento cache is an essential step for ensuring your website updates are ...

In cPanel hosting environments with CloudLinux, the operating system is providing caged environments (LVE) where by each individual site can have specific PHP versions and PHP extensions. In cases whereby you have CloudLinux, you can use PHP Selec...

So you have cleaned your inbox and it is now looking much smaller - the downside all those emails are now sitting in the "Trash" folder in roundcube - how do you remove them so they are not taking up disk space still? Follow these simple steps: 1...

The public_html folder is the web root for your primary domain name. This means that the public_html folder is the location where you put all the website files that you want to appear when someone visits your primary domain. Example: If you ha...

DNSAdmin is a cPanel developed script that acts as an intermediary API between WHM and BIND to increase the performance of DNS record updates. From cPanels release notes: "DNSAdmin, the system that cPanel & WHM uses to perfor...

Lightweight Virtual Environments (LVE) is a transparent kernel level technology developed by CloudLinux. The main goal of LVE is to make sure that no website brings down the web server by limiting each account to utilize configurable r...

The catchall feature is referred to as the "default address" in cPanel. This feature will allow all misaddressed or misrouted emails to be sent to a specific email address rather than being bounced. As emails to ANY address will be caught and deli...

Apache Handlers allow you to control how Apache will manage certain file types. When Apache recognizes a file, it has an action built in for that file type and will perform that action. If you want Apache to perform a different action, you will n...

ConfigServer Security & Firewall (CSF) allows you to manage your iptables configuration. CSF is a simplified interface that makes it easy to add or remove IP addresses from your firewall. To Whitelist an IP address you must log into your WHM&...

How do I Change DNS Records? In this article, we will show you how you can change the DNS entry in a zone file. Here we are going to discuss only DNS records which are set in a zone file. DNS records are the actual data that maps a domain name or...

If your server is running under EasyApache4 for cPanel, it now provides "MultiPHP" support whereby you can set a particular version of PHP on a site-by-site basis. This guide requires  EasyApache4 There is a server-wide default version of PH...

1. Log into WHM 2.  Under ' Service Configuration ' select ' Exim Configuration Manager ' and go into the ' Advanced Editor ' 3. Search for ' Add additional configuration setting ' and click to select from a drop dow...

Many e-mail servers are configured to reject incoming e-mails from any IP address which does not have reverse DNS. The MySAU portal allows you to update a reverse DNS record for any IP addresses allocated to your Dedicated, Cloud, Colo...

How to block an IP address 1. Start by Logging into your cPanel, then click IP Blocker . 2. Under " Add an IP or Range ", enter the IP address or range you wish to block. 3. Click the Add button . How to unblock the IP address 1. Login t...

In some cases, you can receive this error when connecting to our mail servers. In many cases, this is because you are failing to set Outgoing Server Authentication in your Mail Client. Access denied - Invalid HELO name (See RFC28...

The Certificate Signing Request (CSR) is an integral part of creating an SSL certificate. It is where the encryption of the certificate is created. You can generate a CSR via this link: https://www.mysau.com.au/csr-generator To gene...

When you access an email account through a desktop email application such as Outlook, or MacMail, the email application will require specific information about your email account. If utilising your mail clients automatic setup fails, you can...

With the rise of version control applications such as git, users require access to the application more often. In a CageFS Environment, it doesn't pose a large security risk and is quite handy for users to have. As with any other package, you will ...

If you are trying to install PERL Modules on a CageFS based server, after you run the installation, you will need to go ahead and force a CageFS update: root@sharedcp-1-2 [~]# cpan DBI CPAN: Storable loaded ok (v2.20) Reading '/root/.cpan/Metada...

If you aren't using enterprise spam filtering software, like our SpamExperts platform you may receive a lot of spam emails. One way you can reduce the amount of spam you receive on a cPanel server is to use SpamAssassin. SpamAssassin is inbuilt into...

The following will guide you through the SSL installation process for a WHM/cPanel server. What you will need 1. Your server certificate: This is the certificate you received from the Certificate Authority (CA) for your domain. You m...

1. Log into your cPanel. Under Domains, click the Redirects icon. 2. From the "Type" drop-down menu, select which redirect is to be used. Permanent 301 : is a redirect that will update the visitor's bookmarks and direct search engines ...

Introduction Migrating an account using cPanel's migration tool is extremely useful, and rather bullet-proof. The basic principle, is the account will be packaged up in it's entirety; public_html website files, databases, all DNS s...

You log into your WHM account - click on "List Accounts" and the list comes back empty. What do you do? Thankfully this is a relatively simple fix. The most common problem is the file /etc/userdomains has been modified or reset and is now empty. ...

The root is the folder where the website files for a domain name are stored. Because cPanel allows for multiple domain names (addon domains and subdomains), you need to have a unique folder for each domain. Your primary domain is roote...

NOTE: This Article is aimed towards advanced Users. While it may look simple, Nginx can be a complex item to manage, as can available resources on your service. If you need assistance, please don't hesitate in contacting our support team. Below...

1. Log into cPanel. 2. In the Email section, click "Email Accounts". 3. Click on "+Create" to create your new email account: 4. In the Email field, type the name you would like the email account to have. 5. In the Password fields, type th...

Our managed servers are provisioned with ConfigServer Security & Firewall (CSF. Included in this package is an application called Login Failure Daemon (LFD) - it's this package that will unceremoniously dump you from the server and issue ...

To view the disk space usage totals for your account's directories and databases: 1. Login to cPanel. 2. In the Files section, click Disk Usage . This page shows you how disk space usage is distributed within your account's home directory. It...

You have just entered a new "A" record for your domain - the change has gone through and you realise you made a mistake and you need to delete the record. In both WHM and cPanel this task is very simple. WHM 1) Log into your WHM a...

There are two ways you can modify the disk quota for a cPanel account in WHM - it depends on if you have setup packages for your users or if you manually set the resources for each account when you first created them. Packages: If you have set u...

Servers Australia offers CloudLinux licenses to better protect your server. This allows our customers full control of what PHP version they wish to use in a simple PHP selector box. The PHP Selector lets you select any default PHP version, ...

Enable Server Side Includes SSI in your .htaccess If you are using Server Side Includes SSI in your files and it's not working, you most likely need to enable them in your .htaccess file. This can be done by performing the following step...