Accounts & Billing

The Billing Team is available to assist you during business hours from Monday to Friday, 9:00 am to 5:00pm AEST.  You can reach us by submitting a ticket through mysau.com.au portal, or by calling 1300 788 862 or +61 2 8115 8888 (select o...

3. Choose the invoice you would like to have extended; 4. At the top of the screen, click the "Request Extension" button; 5. A pop-up will appear, click on 'Request Extension' and a request will be automatically approved based on ...

To manage account permissions for individual contacts, log into your MySAU account, navigate to the 'Account' page, then the 'Contacts' tab, and add or edit contacts as needed. You can assign specific permissions, such as viewing invoices, managing ...

Updating account information and Account Service Transfers Updating Account information You can update some details via the mySAU Portal (https://www.mysau.com.au/account) Sub-contact Details Primary Email Phone number Addre...

Each month you will receive an account summary that lists such details as: Your current authorised contacts Details of current products and services, as well as any cancellation requests Domain registrations, including any upcoming renewals ...

Before you do go over your allocation, we send alerts to you via email at 50%, 75%, 90%, and 100% of your usage. If you go over your allocated data or bandwidth allowance on your Dedicated Server, Co-location, Cloud or Virtual server, you will autom...

cPanel now has the option to Auto Scale licenses, meaning you can automatically increase your cPanel accounts, and pay for what you use, depending on your count.  Autoscaling with Less than 100 Accounts. Where a server has less than 100 Accou...

If you have subscribed to a product or an Invoice with Servers Australia using our Paypal subscription service then you will need to cancel this from within Paypal if you wish to cancel the service, or change to another payment method. To do...

To cancel your individual services, please submit a cancellation request through the portal at mysau.com.au By doing this, we can ensure that we have the correct information about the service you wish to cancel and prevent any discrepancies.&n...

Prepayment Rewards We believe it is important to reward our clients for pre-paying credit to their accounts. The discounts below reflect our appreciation for your trust in our services and loyalty to our company.  The discount r...

Standard Invoicing terms. Servers Australia's standard payment terms require monthly invoices to be paid in advance.  Your Monthly Servers Australia invoice will be generated 10 days before the due date and is in advance of your coming mont...