Website
MySAU
Login
Ask Eddy
Contents
x
Docs Home
Licencing
Accounts & Billing
Backups
Colocation
cPanel
Cloud
Dedicated Servers
Professional Services
Storage
Networking
Windows
Linux
Support
FAQ's
Powered by
Accounts & Billing
11 Articles
in this category
Share this
Print
Share
Dark
Light
Contents
Accounts & Billing
11 Articles
in this category
Share
Dark
Light
Welcome from the billing team
The Billing Team is available to assist you during business hours from Monday to Friday, 9:00 am to 5:00pm AEST. You can reach us by submitting a ticket through mysau.com.au portal, or by calling 1300 788 862 or +61 2 8115 8888 (select option...
Updated on : 19 Jun 2023
Request an invoice extension
This article outlines the process for requesting a payment extension of an unpaid invoice 1. Log in to the MySAU Portal 2. From the left-hand menu, click the Billing icon; 3. Choose the invoice you would like to have extended; 4. At the ...
Updated on : 13 Feb 2024
Additional Contacts and Permissions
Want to add a support person to your account and only allow them to submit tickets? What about your finance people?, do they just need to see Invoices? You can do this and much more by adding Contacts and assigning those contacts permissions. ...
Updated on : 18 Dec 2022
Update contact details
Updating account information and Account Service Transfers Updating Account information You can update some details via the mySAU Portal (https://www.mysau.com.au/account Sub-contact Details Primary Email Phone number Address To upd...
Updated on : 09 Jan 2024
How to disable monthly account summary reporting preferences
Each month you will receive an account summary that lists such details as: Your current authorised contacts Details of current products and services, as well as any cancellation requests Domain registrations, including any upcoming renewals ...
Updated on : 08 Jan 2023
What happens if I go over my data allowance?
Before you do go over your allocation, we send alerts to you via email at 50%, 75%, 90%, and 100% of your usage. If you go over your allocated data or bandwidth allowance on your Dedicated Server, Co-location, Cloud or Virtual server, you will autom...
Updated on : 08 Feb 2023
cPanel Licenses and Auto Scaling
cPanel now has the option to Auto Scale licenses, meaning you can automatically increase your cPanel accounts, and pay for what you use, depending on your count. Autoscaling with Less than 100 Accounts. Where a server has less than 100 Accounts, ...
Updated on : 01 May 2023
Un-subscribe from a paypal subscription
If you have subscribed to a product or an Invoice with Servers Australia using our Paypal subscription service then you will need to cancel this from within Paypal if you wish to cancel the service, or change to another payment method. To do...
Updated on : 08 Feb 2023
Service Cancellations
To cancel your individual services, please submit a cancellation request through the portal at mysau.com.au By doing this, we can ensure that we have the correct information about the service you wish to cancel and prevent any discrepancies. ...
Updated on : 28 Jun 2023
Prepayment Rewards
We believe it is important to reward our clients for pre-paying their accounts. The discounts below reflect our appreciation for your trust in our services and loyalty to our company. The discount rates are as follows: Prepay 3 Months and r...
Updated on : 17 May 2023
Your Servers Australia Invoice
Standard Invoicing terms. Servers Australia standard payment terms require monthly invoices to be paid in advance. Your Monthly Servers Australia invoice will be generated 10 days before the due date and is in advance or your coming monthly ser...
Updated on : 24 Jul 2023
Change password!
Changing your password will log you out immediately. Use the new password to log back in.
Current password
Current password is required
New password
New password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password
Confirm password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password should be same as new password
Update
Change profile
Success!
First Name
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last Name
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
New email
Enter a valid email
Re-enter your password
Enter a valid password
Your profile has been successfully updated.
Update
Logout
ENTER
ESC
Eddy, a super-smart generative AI, opening up ways to have tailored queries and responses
Ask Eddy Search Limit Exceeded. Please upgrade the plan.
Copied!
No results found
Provide more context or information so that I can better understand and assist you.