How to restore a mailbox in cPanel using Acronis Backup

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This guide outlines the process to perform domain restorations within WHM via the Acronis plugin.

  1. To begin, visit the cPanel ‘Tools’ page for your relevant site or domain, where you will find ‘Acronis Backup’ highlighted as per below.

    Click on “Acronis Backup”:

  2. Click on the backup you would like to restore from. In this example, we will use the latest backup at the top as highlighted in red.

  1. Click on the “Mailboxes” option, as we are wanting to restore an existing Mailbox on the server.

  2. Once the “Mailboxes” section is loaded you can select whichever mailbox you would like to either “Recover” or “Download”. Once you have selected your mailbox click “Recover”:

  3. After you select Recover, a dialogue box will appear with additional options. This is providing you with an option to delete any emails that were created after the backup was taken.
    In this example I will not select to “Delete any emails that were created after the backup” as I may have received some important emails since the mailbox backup was run, which would most likely be the case on the vast majority of mailbox restores:

  4. We can now see that the task is being completed by the Acronis Plugin as highlighted below:

  5. The status bar will change when the operation is completed to “Succeeded”: