Service Cancellations

To cancel your individual services, please submit a cancellation request through the portal at mysau.com.au

By doing this, we can ensure that we have the correct information about the service you wish to cancel and prevent any discrepancies. 

The portal will also provide final payout details, if applicable. Please note that we have a strict 30-day cancellation policy, and any outstanding invoices

prior to the service cancellation will still be due and payable. For example, if you only require a server for one month, you should request cancellation within 48 hours of placing your initial 

order and receiving the service. The service will continue to be active for the entire 30-day period during the cancellation process.

Instructions for cancelling services via the portal

Please go into the mySAU dashboard with each service product that requires cancellation and follow the steps:

For standard services: (Dedicated servers, Colocation, Cloud and Virtual Datacentre, Storage products)

Services> Payment Details> Cancel this service. 

If you have an MMA or other associated add-ons with the service you are canceling this will automatically cancel. i.e Data Packs, Licenses, backup services etc.

For your PSA cancellation:

Support> View Dashboard on Professional Services> Manage Plan> Cancel this service. 

Cancelling Add-On's only:

If you wish to cancel an add-on associated with a service and not the main product, i.e a datapack or reduce the number of licenses on your account please create

a case in the portal for the billing to and we will be able to assist you.

Virtual Data Centre - Software and Backup specific cancelation requirements

If you delete or remove a Virtual Machine from inside your vCloud Director interface this will not automatically terminate any Software Licenses. These need to be manually cancelled via the mysau.com.au portal.

If you decide to terminate all your VDC resources please note this does not terminate the Backups. Backups services also need to be canceled individually.