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    Network Professional Services
    • 31 May 2024
    • 1 Minute to read

    Network Professional Services


    Article summary

    In-Scope (nonchargeable)

    • IP address migrations within business hours

    • Cross-connect migrations within business hours

    • Network troubleshooting (Fault with SAU Network)

      • Assistance with identifying obvious or common issues that can be resolved quickly.

    • Cross connect troubleshooting that results in Servers Australia being at fault

    • Regular network health checks within business hours

    • Standard reporting for traffic utilisation

    • Initial setup and provisioning of service (Up to 30 Minutes)

      • Basic configuration required to initiate service as part of the onboarding process.

    Out-of-Scope (chargeable)

    • IP address migrations outside business hours

    • Cross connect migrations outside business hours

    • Network troubleshooting (Fault with Customer Network)

    • Customer device configuration (switches, routers, firewalls, etc)

    • Cross connect troubleshooting that results in the Z-side or customer being at fault

    • Advanced network support

      • In-depth troubleshooting and problem resolution that requires significant time or technical expertise.

    • After-hours support

      • Services requested outside of standard business hours, in addition to those already listed.

    • Custom configuration and optimisation

      • Tailored setup for specific applications or performance requirements (e.g., QinQ configurations, advanced routing).

    • Hardware installation and upgrades

      • Physical work involving new equipment or upgrades not covered under basic service agreements.

    • Training and consultation

      • Personalized training sessions or consultations that go beyond standard customer support.

    The pricing for Professional Services undertaken by the Network team is charged at $88 per 15 minutes ex GST.


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