---
title: "WHM/cPanel server list accounts option shows zero sites"
slug: "whmcpanel-server-list-accounts-option-shows-zero-sites"
updated: 2026-07-01T00:36:38Z
published: 2026-07-01T00:36:38Z
canonical: "docs.serversaustralia.com.au/whmcpanel-server-list-accounts-option-shows-zero-sites"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# WHM/cPanel server list accounts option shows zero sites

You log into your WHM account, click on "**List Accounts**", and the list comes back empty.

The most common problem is that the file **/etc/userdomains** has been modified or reset and is now empty.

> [!WARNING]
> **Note:** This will require some knowledge of command line and access via SSH.

**To fix this, we just need to run one script - follow these steps:**

1. Log into the server via SSH.
2. Type in this command and hit enter:

```plaintext
cd /scripts
```
3. Type in this command and hit enter:

```plaintext
./updateuserdomains
```
4. Type in this command and hit enter:

```plaintext
exit
```
5. Go back to your browser window and click the "List Accounts" menu option again - all your accounts should now be displayed again.

> [!WARNING]
> If this does not resolve the issue, feel free to reach out to the support team by lodging a case within your portal [www.MySAU.com.au](https://www.mysau.com.au/)