---
title: "Welcome from the billing team"
slug: "welcome-from-the-billing-team"
updated: 2026-04-13T04:35:46Z
published: 2026-04-13T04:35:46Z
canonical: "docs.serversaustralia.com.au/welcome-from-the-billing-team"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome from the billing team

The Billing Team is available to assist you during business hours from Monday to Friday, 9:00 am to 5:00pm AEST.

You can reach us by [submitting a ticket](https://www.mysau.com.au/support/cases/create) through MySAU.com.au portal, or by calling 1300 788 862 or +61 2 8115 8888 (select option 3)

You will find some of our most frequently asked questions related to accounts and billing in this section.

### Billing Cycles:

- We will invoice your services on a monthly basis in advance. Your invoice will be generated 10 days prior to the start of your billing period and will be due on the first day of your service.
- We accept payments through Credit Card, BPAY, and PayPal. To avoid automatic suspension of services due to non-payment, please ensure that you pay your account on time.
- In case you add a Service to your account at any point, it will usually be invoiced separately from your existing services. If you prefer to receive a single invoice, please inform us through any of the contact methods mentioned above, and we will gladly prorate your services into a single invoice.