The Billing Team is available to assist you during business hours from Monday to Friday, 9:00 am to 5:00pm AEST.
You can reach us by submitting a ticket through MySAU.com.au portal, or by calling 1300 788 862 or +61 2 8115 8888 (select option 3)
You will find some of our most frequently asked questions related to accounts and billing in this section.
Billing Cycles:
- We will invoice your services on a monthly basis in advance. Your invoice will be generated 10 days prior to the start of your billing period and will be due on the first day of your service.
- We accept payments through Credit Card, BPAY, and PayPal. To avoid automatic suspension of services due to non-payment, please ensure that you pay your account on time.
- In case you add a Service to your account at any point, it will usually be invoiced separately from your existing services. If you prefer to receive a single invoice, please inform us through any of the contact methods mentioned above, and we will gladly prorate your services into a single invoice.