Updating a Reverse DNS Record / PTR
- 08 Feb 2023
- 1 Minute to read
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Updating a Reverse DNS Record / PTR
- Updated on 08 Feb 2023
- 1 Minute to read
- Print
- DarkLight
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Many e-mail servers are configured to reject incoming e-mails from any IP address which does not have reverse DNS. The MySAU portal allows you to update a reverse DNS record for any IP addresses allocated to your Dedicated, Cloud, Colocation, or Virtual server.
1. To make an update log in to the portal and select Services.
2. Select the server that the IP address is allocated to.
3. Select Reverse DNS from the side menu.
4. From there you can update the record by clicking on Edit to open the edit box.
5. Click Update PTR to provide the new record.
Alternatively, you can reset the record back to default (sau-order-id.servercontrol.com.au.). It is also generally wise to ensure you have an A record pointing back to your IP address which matches your Reverse DNS Entry.
NOTE: Ensure you have a full stop at the end of your new record so that it is valid.
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