Update contact details

Updating account information and Account Service Transfers

Updating Account information

You can update some details via the mySAU Portal (https://www.mysau.com.au/account)

• Sub-contact Details

• Primary Email

• Phone number

• Address

To update these, go to mysau.com.au then proceed to:

Dashboard> Account. You can view and edit details here:  Email, Phone number or Address >  Update Profile.

If you need assistance, please open a support case for our team using the “contact us” button on the mySAU portal.

You can update some details via the mySAUPortal (https://www.mysau.com.au/account )

Transfer Ownership of a Business or Primary Account holder

To protect the security of our customers, we do require signed documentation for the below changes.

• Primary Name

• Company Name

• ABN.

To initiate any of these changes the current primary contact on your account must open a case to the Billing Team in the mySAU portal requesting the change.

For a Primary account holder name change:

A PDF of the company letterhead will also need to be attached to the mySAU Portal Case:

• The name of the company with ABN.

• New Primary contact details, Full Name, Email, and Phone number.

This will need to be signed by the company director / CEO requesting the change of the primary contact. 

Where the only change is a primary name change. The primary name will then be updated and no other changes made.

For Company Name or ABN changes:

The Primary Account holder will need to send a request to our team via the Contact Us link in the mySAU Portal, once this step is completed:

1. An Accounts Transfer Request link will be emailed directly to the primary contact of the account.

2. Once completed, the Account service transfer paperwork will be emailed via Docusign for signatures.

3. This Docusign document is a two-part form, the 1st part will need to be accepted and signed by the current primary contact. Once completed the 2nd part of the form will automatically be sent to the 2nd party email  (The new Primary Account Owner) for them to complete and sign.

For a complete change of company ownership or transfer of selected services from one account to a new account. When both parts of the Docusign form have been completed and the 2nd party has provided the new company details, a new company account will be opened and all the selected services will be transferred to the new account as per the request.

After any of the above changes have been completed, the new primary contact will be sent the account login details and will need to add payment information and any sub-contacts to the account within the mySAU portal (Technical, accounts contacts etc.) to ensure that the relevant team members from their organisation have access to the account.

If you have any questions please contact us via a support case in the mySAU Portal or call us on +61 2 8115 8888 and when prompted, select the billing department.