Update contact details

Updating account information and Account Service Transfers

Updating Account information

You can update some details via the mySAU Portal (https://www.mysau.com.au/account 

• Sub-contact Details
• Primary Email
• Phone number
• Address

To update these go to mysau.com.au and then:

Dashboard> Account> View and Edit Details> Edit Email, Phone number or

Address > Update Profile

If you require assistance please open a support case for our team also via the mySAU portal using the “contact us” button.

Transfer Ownership of a Business or Primary Account holder

To protect the security of our customers, we do require signed documentation for the below changes.

• Primary Name
• Company Name
• ABN.

To initiate any of these changes the current primary contact on your account must open a case to the Billing Team in the mySAU portal requesting the change.

For a primary Account holder name change please attach a PDF of the company letterhead signed by the company director / CEO requesting the change of the primary contact including the new contact details (Full Name, Email and Direct phone number)

For Company Name or ABN changes the Primary Account holder will be sent a link with additional instructions and the Information we need to arrange the transfer. Once this step is completed;

1. A request link will be emailed to the primary contact for the account.
2. Once completed, the Account service transfer paperwork will be emailed via Docusign for signatures.
3. This document is a two-part form, the 1st part will need to be accepted and signed by the current primary contact. Once completed it will automatically be sent to the 2nd party (The new Primary Account Owner) for them to sign.

Where the only change is a Primary Name change. The Primary name will then be updated and no other changes made. For a complete change of company ownership or transfer of selected service from one account to a new account. When both parts have been completed and the 2nd party has provided the new

company details, a new company account will be opened and all the selected services will be transferred to the new account as per the request.

After any of the above changes have been completed, the new primary contact will be sent the account login details and will need to add payment information and any sub-contacts to the account within the mySAU portal (Technical, accounts contacts etc.) to ensure that the relevant team members from their organisation have access to the account.

If you have any questions please contact us via a support case in the mySAU Portal or call us on +61 2 8115 8888 and when prompted, select the blling department.