---
title: "Setting an account pin for phone support verification"
slug: "setting-an-account-pin-for-phone-support-verification"
updated: 2026-06-30T04:46:18Z
published: 2026-06-30T04:46:18Z
canonical: "docs.serversaustralia.com.au/setting-an-account-pin-for-phone-support-verification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting an account pin for phone support verification

## 

Important:This PIN is REQUIRED for verification when interacting with Server's Australia via phone. 

## Setting an account PIN

You will need an account PIN whenever you interact with Servers Australia via a phone call. This "PIN" is to verify who you are and to ensure that we are speaking to the correct person.

1. To set up or change a PIN, log into your MySAU portal at [https://www.mysau.com.au](https://www.mysau.com.au/)

2. Next, Click on **Account**

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1769482485597.png)

3. On the new page, select **"View and Edit Details"****:**

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1769553399555.png)

4. Scroll down on this page until you reach the section "**Other Details**". Set an account pin in the text field using alphanumerics and special characters (0-9, a-z, A-Z, !@#, and so on...), then save the PIN by clicking **Update Profile**.

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1769553488011.png)