This guide will demonstrate how to restore files through the Veeam Service Provider Console alongside outlining any errors that may present themselves during such tasks.
Restoring Files
Before restoring files, you must have already completed a valid backup job.
The Veeam agent service must be running on the machine that you're restoring files to.
The below guides cover the required steps to configure your backups.
Installing the Management Agent
To restore files to a backed-up machine please follow the outlined steps below:
Firstly Navigate to the 'Protected Data' section in Service Provider Console, then select the machine you'll be restoring files to from the list of available backups, followed by clicking the 'File-Level Restore Portal' button.
You’ll now receive a pop-up prompt similar to the below, click the 'Select...' option to choose an available restoration point
Choose the restore point you wish to restore files from. If there are multiple backups for the same day, multiple restore points will show up under the 'Restore Points' section. We’ll choose March 17th and our 12:30pm Restore Point for this example. Click 'Select' to select it.
It is important to note that some patience is required while the File-Level Restore Portal loads your restore point.
The system must mount your backup file on the backup server and extract the index of all your backed-up files, which may take a few minutes depending on the size of your backup.
Once the backup is loaded, you will see a prompt listing of all the files in your backup restoration point. Using the backup explorer, navigate to the files and folders you wish to restore and select what you require. When ready, click 'Add to Restore List' to add it to the pending queue for things to be restored. This can be repeated as much as required.
Once you've finished your selections, click the 'Restore List' tab at the top of the page and select all of the files you wish to restore. You can select all of what you added to the queue, or you can select individual files and folders to restore them one at a time (or with different restore modes). Clicking the 'Restore' button will let you change the restore mode.
You will be prompted for two choices for this restore based on what you’re trying to accomplish:
| Overwrite | Any files that already exist on your server will be overwritten with the data from the backup. |
| Keep | Any files that already exist on your server will be kept as is, only new files from the backup will be restored. |
Once you choose the restore mode you will see the 'Restore Status' change for the files that are being restored.
The files will be removed from the list once the restore is complete. To see the history of your file restores, click the 'Audit' tab at the top of the page.
Handling Errors
Sometimes certain errors can unexpectedly arise when restoring files or folders from available recovery points, below are some helpful notes that may assist in resolving them.
Common Reasons for Errors and Solutions
* The file you're attempting to restore is currently locked by the operating system of the machine you're restoring to. Try to use 'Keep' restore mode instead of 'Overwrite' in this case.
* There may be an error with the backup file. Try to use a different restore point instead.
* There may have been an error mounting the backup restore point. Close the File-Level restore portal and try again.
* There may be an issue communicating with the Veeam backup agent on the machine. Check that the Veeam agent service is running and the connection is healthy in the Veeam Service Provider Portal.
In this example, we can see that some files and folders were unable to be restored. 
If you navigate back to the 'Restore List' you will see the files that had errors are still listed.
First, simply retry to restore the files as sometimes it will be able to resolve itself. If that fails, you can retry a restore using a different restore MODE.
If this fails as well, there may be an error with the specific restore point that you've selected, or the backup may not have mounted correctly. You can try to re-mount the backup by closing the File-Level restore portal and trying again.
If the restores still fail, you can try a different Restore POINT. Firstly select all the files that failed in the 'Restore List', then choose 'Remove from Restore List' and navigate back to the 'Browse' tab to select another available recovery point.
If you're still seeing errors restoring the files after trying different restore points and re-mounting, then please contact our Support team for further assistance.