Restore from Veeam Backups in VDC

26 Mar 2025
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Restore from Veeam Backups in VDC

Updated on 26 Mar 2025
3 Minutes to read

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Once logged into your vCloud director tenant user interface, navigate to ‘More’ → ‘Data Protection With Veeam’, on the top menu bar.

From here, you can either restore an entire vAPP/VM, specific virtual hard disks, or even individual files. The below guide is broken up into three sections to show the method for each of these restore types.

Restore entire VM/vAPP

Click on the ‘VMs’ tab, and find the VM you’d like to restore in the list.

Click on the VM/vAPP, then click on the ‘Restore vAPP’ or ‘Restore VM’ button, then choose if you’d like to overwrite the existing VM/vAPP or keep it and create a new one from the backup.

Choose the backup date, and if you’d like the VM/vAPP to be powered on after restore or not, and click ‘finish’.

The VM/vAPP will now be restored from backup to the existing VM/vAPP, or to a new one depending on what you selected.

Restore individual virtual disk

Click on the ‘VMs’ tab, then choose the VM you’d like to restore the virtual disk for.

Click the ‘Virtual Disks’ button.

Select the backup point, click Next.

On the disk mapping page, select the VM to restore to, and the virtual device node to restore to.

Select the restored disk type, and enable the quick rollback option for faster recovery.

Click next. Read the warning, and select OK if you want to proceed.

Restore individual files or folders - Windows

Click ‘Files’ → ‘Pick from list’

To choose which restore point to restore files from, click the small calendar icon.

Click on the date and restore point you want to restore from.

Now click ‘Mount’.

Navigate the folder structure on the left to find the file or folder you’d like to restore. Select it, then click ‘Restore’.

Provide the guest OS username and password, then click OK to start restoring.

The user you provide will need full read/write permissions for the location you’re restoring to.

Once Veeam verifies the credentials are correct, it will take you to a file restore history page where you can view the progress of the restore.

At any time, you can click the green arrow to go back and restore more files.

Restore individual files or folders - Linux

Prerequisites

* Ensure open-vm-tools package is installed.

* Ensure the /tmp/ directory inside your linux VM is executable.

sudo mount -o remount,exec /tmp

* Ensure the hostname of the VM you're restoring to is set to a fully qualified domain name (FQDN) which resolves to the public address of the VM. This is especially important if the VM is on a private IP and behind NAT.
* Ensure that the Veeam FLR IP addresses are whitelisted in both the NSX firewall and also in the VM's local firewall. The FLR appliance must be able to SSH to the VM to send files to it via SCP.

The IP addresses you need to whitelist on your NSX and inside your VM are:

118.127.40.117 (Veeam FLR Public IP)

* Ensure root logins are allowed in your SSHD config. E.g. edit the sshd config

nano /etc/ssh/sshd_config

Set the PermitRootLogin value to 'yes'

PermitRootLogin yes

Restart SSH

systemctl restart sshd

Alternatively, ensure you add an SSH key during the restore wizard instead of using password authentication.

Note:

Once your file restore has fully completed, and you no longer need to restore any files; you can re-enable the noexec option on your /tmp/ directory for optimal security.

sudo mount -o remount,noexec /tmp

The below guide shows how this can be done using IPTables, but it may differ depending on which firewall or distro you’re running.

https://help.serversaustralia.com.au/s/article/How-To-Whitelist-An-IP-Address-In-IPTables

Click ‘Files’ then ‘Pick from list’.

Choose the VM you want to restore files to, then click ‘Select’.

On the left, choose the restore point you’d like to restore files from, then click ‘Mount’.

The backup file is now being mounted to the Linux file restore helper VM (FLR).

Once the backup file is mounted, you will see a directory listing.

Browse to the file or folder you’d like to restore. Select it, then you can either download or restore the file.

You can choose to overwrite or keep the existing file.

Now provide the root credentials to the VM and the SSH port details. If SSH fails, then the FLR will attempt to use VMware tools to communicate to the VM.