---
title: "Request a bill extension"
slug: "request-extension"
updated: 2026-07-13T03:09:37Z
published: 2026-07-13T03:09:37Z
canonical: "docs.serversaustralia.com.au/request-extension"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Request an invoice extension

1. Navigate to the MySAU portal: [MySAU.com.au](http://MySAU.com.au)
2. Click into the **“Billing”** section as shown below.

![Dashboard view showing billing section and active services for Servers Australia.](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1670202310899(1).png)

1. Choose the invoice you would like to have extended:

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1670202560421.png)

1. At the top of the screen, click the **"Request Extension"** button:

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1670202650716.png)

1. A pop-up will appear, click on **'Request Extension',** and a request will be automatically approved based on your extension request history.

If the request is not automatically approved, it will prompt you to open a case to our Billing Team for a manual review.

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1670202759288.png)