---
title: "Raising a Support Case with Servers Australia"
slug: "raising-a-support-case"
updated: 2026-06-30T04:47:10Z
published: 2026-06-30T04:47:10Z
canonical: "docs.serversaustralia.com.au/raising-a-support-case"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Raising a Support Case with Servers Australia

This guide will walk you through the process of raising a support case with Servers Australia.

1. Open a web browser and navigate to [https://mysau.com.au/](https://mysau.com.au/) You should land at a web page that looks like this, once here, please enter your email and password.![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1674078886133.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A26%3A41Z&se=2026-11-09T17%3A26%3A41Z&sr=c&sp=r&sig=NMJGChm5DYSt9U44xZL%2Bn4CfDuR5cef9pwLlC4X%2FbvE%3D)

2. Once logged in: On the left-hand side, there is an icon of a wheel which says “Support”. Click on this.![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1674078909052.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A26%3A41Z&se=2026-11-09T17%3A26%3A41Z&sr=c&sp=r&sig=NMJGChm5DYSt9U44xZL%2Bn4CfDuR5cef9pwLlC4X%2FbvE%3D)

3. Once here, click on “Go to Cases”:

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1674079538760.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A26%3A41Z&se=2026-11-09T17%3A26%3A41Z&sr=c&sp=r&sig=NMJGChm5DYSt9U44xZL%2Bn4CfDuR5cef9pwLlC4X%2FbvE%3D)

4. This will now take you to your cases (past & present) so you have an overview of the cases you have raised. To raise a new case, click “Open Case”.

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1769482084086.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A26%3A41Z&se=2026-11-09T17%3A26%3A41Z&sr=c&sp=r&sig=NMJGChm5DYSt9U44xZL%2Bn4CfDuR5cef9pwLlC4X%2FbvE%3D)

5. You will be directed to a form for your case. Please fill this out in detail to relay to us what the issue you are experiencing is. Be sure to select the related product/service you are having issues with. Once you are happy with the information, please click on Submit.![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1674079618986.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A26%3A41Z&se=2026-11-09T17%3A26%3A41Z&sr=c&sp=r&sig=NMJGChm5DYSt9U44xZL%2Bn4CfDuR5cef9pwLlC4X%2FbvE%3D)

6. Once this has been submitted, you will be given a support case number, as well as a view of the entire case. You will be able to see any response from Servers Australia Support here, as well as add any new replies.

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1674079762785.png?sv=2026-02-06&spr=https&st=2026-11-09T16%3A26%3A41Z&se=2026-11-09T17%3A26%3A41Z&sr=c&sp=r&sig=NMJGChm5DYSt9U44xZL%2Bn4CfDuR5cef9pwLlC4X%2FbvE%3D)