Raising a Support Case with Servers Australia

This guide will walk you through the process of raising a support case with Servers Australia.

1. Open a web browser and navigate to https://mysau.com.au/
You should land at a web page that looks like this, once here, please enter your email and password.2. Once logged in: On the left hand side, there is a an icon of a wheel which says “Support”. Click on this.

3. Once here, Click on “Go to Cases”.

4. This will now take you to your cases (past & present) so you have an overview of the cases you have raised. To raise a new case, click “Open Case”.

5. You will be directed to a form for your case. Please fill this out in detail to relay to us what the issue you are experiencing is. Be sure to select the related product/service you are having issues with. Once you are happy with the information, please click on Submit.

6. Once this has been submitted, you will be given a support case number, as well as a view on the entire case. You will be able to see any response from Servers Australia Support here as well as add in any new reply.