--- title: "R1Soft to Acronis Backup Transition" slug: "r1soft-to-acronis-transition" updated: 2026-07-13T04:12:44Z published: 2026-07-13T04:12:44Z canonical: "docs.serversaustralia.com.au/r1soft-to-acronis-transition" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt > Use this file to discover all available pages before exploring further. # R1Soft to Acronis Backup Transition ## Purpose This knowledge base article explains **why Servers Australia is transitioning customers from R1Soft to Acronis Cyber Protect Cloud**, what this means for existing R1Soft customers, and how customers can access further information and documentation for Acronis. --- ## Why Servers Australia Is Moving from R1Soft to Acronis Servers Australia is transitioning away from R1Soft backups in favour of **Acronis Cyber Protect Cloud** to provide customers with a more modern, scalable, and feature-rich backup and recovery platform. Key drivers for this decision include: - **Vendor direction and longevity**: R1Soft is approaching end-of-life (EOL), with limited ongoing development and innovation. - **Modern security requirements**: Acronis offers built-in ransomware protection, malware scanning, and advanced security features not available in R1Soft. - **Broader platform support**: Acronis supports a wider range of operating systems, applications, and virtualisation platforms. - **Improved performance and reliability**: Faster backups, more efficient storage usage, and improved recovery options. - **Unified platform**: Acronis combines backup, disaster recovery, and cyber protection in a single solution. This transition ensures Servers Australia can continue to deliver a **secure, scalable, and future-proof backup service** aligned with customer needs and industry best practice. --- ## R1Soft Status – Grandfathered and Approaching End of Life R1Soft is now considered a **grandfathered service** within Servers Australia. Important points to note: - R1Soft **will not receive new feature development**. - The platform **will become end-of-life (EOL)**, at which point it will no longer be supported. - Servers Australia will be **actively engaging customers** currently using R1Soft to plan and execute a migration to Acronis. To minimise risk and disruption, customers are strongly encouraged to migrate **before R1Soft reaches EOL**. --- ## No Expansion of Existing R1Soft Services Effective immediately: - **No additional resources** (storage, agents, or capacity) can be added to existing R1Soft services. - Existing R1Soft services can continue to operate in their current state while migration planning occurs. - Any requirement for additional backup capacity, new servers, or enhanced functionality **requires a move to Acronis**. This approach allows Servers Australia to focus operational effort on a single, supported backup platform. --- ## Benefit Comparison – R1Soft vs Acronis | Feature / Capability | R1Soft | Acronis Cyber Protect Cloud | | --- | --- | --- | | Platform Status | Grandfathered, approaching EOL | Actively developed and supported | | Backup Type | Disk-based backups | Image-based and file-level backups | | Ransomware Protection | Limited | Built-in anti-ransomware and malware protection | | Disaster Recovery | Limited | Integrated DR and recovery options | | OS & Platform Support | Limited and aging | Broad OS, VM, and workload support | | Reporting & Monitoring | Basic | Advanced reporting and activity tracking | | Scalability | Limited | Highly scalable | | Web Portal | Basic | Modern self-service portal | | Compliance & Security Features | Minimal | Advanced security and compliance tooling | | Future Roadmap | None | Active roadmap and continuous improvement | --- ## Acronis Service Information and Documentation Customers and internal teams can access detailed Acronis information and guides using the links below: ## Product Overview - **Acronis Backup & Restore – Servers Australia** [https://www.serversaustralia.com.au/products-services/backup-and-restore/acronis](https://www.serversaustralia.com.au/products-services/backup-and-restore/acronis) ## Servers Australia Documentation - **Acronis Documentation Hub** [https://docs.serversaustralia.com.au/docs/acronis](https://docs.serversaustralia.com.au/docs/acronis) - **Managing Your Acronis Service in MySAU** [https://docs.serversaustralia.com.au/docs/managing-your-acronis-service-in-mysau](https://docs.serversaustralia.com.au/docs/managing-your-acronis-service-in-mysau) - **How to Access the Acronis Cyber Protect Cloud Portal** [https://docs.serversaustralia.com.au/docs/how-to-access-acronis-cyber-protect-cloud-portal](https://docs.serversaustralia.com.au/docs/how-to-access-acronis-cyber-protect-cloud-portal) - **Set Up Tenant Activity Reporting** [https://docs.serversaustralia.com.au/docs/set-up-tenant-activity-reporting](https://docs.serversaustralia.com.au/docs/set-up-tenant-activity-reporting) --- ## Next Steps - It's time to start making the transition to Acronis - Please contact your Account Manager or Support team to begin the transition. - Migration assistance is available through **Professional Services** where required. If you have any questions or would like help planning your migration, please contact Servers Australia Support or your Account Manager.