Quickstart

Getting started with a PSA

Servers Australia has recently designed an updated support system which is now comprised of two services: 

PSA (Professional Services Agreement) which include

• Priority case support
• 1-Hour First Response SLA
• Heavily Discounted Prepaid Support hours
• 24/7 Level-3 Escalation Support available

MMA (Monitoring & Maintenance Agreement) which includes:

• Server Compliance & Hardening
• Operating System Updates
• Monitoring and Statistic Portal
• Remote System Logging 

For clients who already have management with us, you will have been brought onto the new services automatically. 

If you are interested in purchasing a new PSA or MMA, please follow the below steps to get started.

When logged into the MySAU portal, select Support on the left-hand side. 

Under Professional Services, select View Dashboard.

This is your PSA/MMA dashboard.

If you’d like to purchase a PSA, select Purchase PSA. 

When selecting Purchase PSA, you’ll be taken to a section of the page that allows you to set how many support hours you’d like on the account. 

We provide a recommendation based on how many active services you have with us, but you can select the specific amount of hours to meet your needs and budget

Ensure that you’ve ticked to confirm you agree to our customer service agreement and that this is a minimum 3-month contract commitment. Then select Place Order.

You will receive a confirmation pop-up, that will take you back to your dashboard.