---
title: "Network Professional Services"
slug: "network-professional-services"
updated: 2026-07-13T03:12:10Z
published: 2026-07-13T03:12:10Z
canonical: "docs.serversaustralia.com.au/network-professional-services"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Network Professional Services

## In-Scope (non-chargeable)

- IP address migrations within business hours
- Cross-connect migrations within business hours
- Network troubleshooting (Fault with SAU Network)
  - Assistance with identifying obvious or common issues that can be resolved quickly.
- Cross connect troubleshooting that results in Servers Australia being at fault
- Regular network health checks within business hours
- Standard reporting for traffic utilisation
- Initial setup and provisioning of service (Up to 30 Minutes)
  - Basic configuration required to initiate service as part of the onboarding process.

## Out-of-Scope (chargeable)

- IP address migrations outside business hours
- Cross connect migrations outside business hours
- Network troubleshooting (Fault with Customer Network)
- Customer device configuration (switches, routers, firewalls, etc)
- Cross connect troubleshooting that results in the Z-side or customer being at fault
- Advanced network support
  - In-depth troubleshooting and problem resolution that requires significant time or technical expertise.
- After-hours support
  - Services requested outside of standard business hours, in addition to those already listed.
- Custom configuration and optimisation
  - Tailored setup for specific applications or performance requirements (e.g., QinQ configurations, advanced routing).
- Hardware installation and upgrades
  - Physical work involving new equipment or upgrades not covered under basic service agreements.
- Training and consultation
  - Personalized training sessions or consultations that go beyond standard customer support.

The pricing for Professional Services undertaken by the Network team is charged at $88.00 per 15 minutes, ex GST.