---
title: "Incorrect Disk Used information in cPanel"
slug: "incorrect-diskspace-information-in-cpanel"
updated: 2026-07-07T03:58:13Z
published: 2026-07-07T03:58:13Z
canonical: "docs.serversaustralia.com.au/incorrect-diskspace-information-in-cpanel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Incorrect Disk Used information in cPanel

## Introduction

cPanel monitors the disk space usage of your entire account utilising the quota-tools package, encompassing email accounts, databases, and other applications. It's important to note that the displayed figures for disk space usage are cached and may not reflect real-time readings. The cache is refreshed approximately every 4 hours.

## Scenario

For instance, the current Disk usage of the cPanel account is 0 MB, as this was a fresh install. This is viewed in **WHM >> Account Information >> List Accounts**.

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-BC3Q25IB.png)

In this example, you decide to add some files, such as WordPress. This can be accessed via **cPanel >> Files >> File Manager**.

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1774391829290.png)

You can also see that when you head back over to cPanel and refresh the browser, under statistics the usage has been adjusted.

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1774392084720.png)

However, in WHM if you refresh the browser the disk usage doesn't change.

## Solution

In **WHM >> Server Configuration >> Terminal**

Run the command below:

```shell
/usr/local/cpanel/scripts/fixquotas
```

Output should be similar to the below:![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1774394846599.png)

Back in **WHM >> Account Information >> List Accounts**. You can see that Disk usage is now correct.

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-S8UQ67WJ.png)