---
title: "Incorrect Disk Space Information in cPanel"
slug: "incorrect-disk-space-information-in-cpanel"
updated: 2026-06-30T01:46:50Z
published: 2026-06-30T01:46:50Z
canonical: "docs.serversaustralia.com.au/incorrect-disk-space-information-in-cpanel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Incorrect Disk Space Information in cPanel

cPanel monitors disk space usage for your entire account. This includes email accounts, databases and other applications. Disk space usage figures are cached and not live readings. The cache is refreshed once every 4 hours.

For example, if you delete emails from the trash and see the folder is empty, even though the emails are gone and no longer using space, cPanel won't show this change until the cache is updated.

## Manually Update Disk Usage

> [!WARNING]
> SSH / Command Line Knowledge Required
> 
> This is a more advanced process and requires access to the command line (SSH or Terminal In WHM). Using the command line can be risky if you are unsure of how to use it. Please use caution, or reach out to your local support or our Support team if you need assistance.

1. Access the command line either by logging in Via **SSH** or **WHM** » **Terminal**
2. Run the following command:

```bash
/scripts/fixquotas -force
```

## Database Quota Inaccurate

In rarer some cases, the databases may also display incorrect values, and you can update them in a similar manner.

> [!WARNING]
> Note
> 
> As above, SSH / Command line knowledge is required for this.

1. Access the command line either by logging in Via **SSH** or **WHM** » **Terminal**
2. Run the following command:

```bash
/usr/local/cpanel/scripts/update_db_cache
```