How to share a case within the MySAU portal

  • Updated on Feb 27, 2026
  • Published on Feb 23, 2023
  • 1 minute(s) read
Prev Next

This guide will walk you through the process of sharing a support case with a nominated contact.

1. Open a web browser and navigate to https://mysau.com.au/ and enter your email and password.


2. Once logged in: On the left hand side, there is an icon of a wheel that says “Support”. Click on this.


3. Once within the "Support" section, click on “Go to Cases”.


4. This will now take you to your cases (past & present). In this view, you have an overview of the cases you have raised. Select the case you wish to share and click into it.


5. This will now take you into the case where you will have the option to share this with a nominated contact.


6. Select the user you wish to share this case with and select the tick box next to their name. Once this has been completed, the ticket will now be shared with your nominated account.