How to share a case within the MySAU portal

This guide will walk you through the process of sharing a support case with a nominated contact.

1. Open a web browser and navigate to https://mysau.com.au/
You should land at a web page that looks like this, once here, please enter your email and password.2. Once logged in: On the left hand side, there is an icon of a wheel that says “Support”. Click on this.

3. Once here, Click on “Go to Cases”.

4. This will now take you to your cases (past & present) so you have an overview of the cases you have raised. Select the case you wish to share and click on it.5. This will now take you into the case where you will have the option to share this with a nominated contact

6. Select the user you wish to share this one with and select the tick box next to their name. Once this has been completed the ticket will now be shared with your nominated account