---
title: "How to restore a mailbox in cPanel using Acronis Backup"
slug: "how-to-restore-a-mailbox-in-cpanel-using-acronis-backup"
updated: 2026-07-07T01:33:37Z
published: 2026-07-07T01:33:37Z
canonical: "docs.serversaustralia.com.au/how-to-restore-a-mailbox-in-cpanel-using-acronis-backup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# How to restore a mailbox in cPanel using Acronis Backup

This guide outlines the process to perform domain restorations within WHM via the Acronis plugin.

1. To begin, visit the cPanel ‘**Tools**’ page for your relevant site or domain, where you will find ‘Acronis Backup’ highlighted as per below.

Click on “**Acronis Backup**”:

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-V2CINK2N.png)
2. Click on the backup you would like to restore from. In this example, we will use the latest backup at the top as highlighted in red.

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-7E9RI7IM.png)

1. Click on the “**Mailboxes**” option, as we are wanting to restore an existing Mailbox on the server.

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1G7CI36J.png)
2. Once the “**Mailboxes**” section is loaded you can select whichever mailbox you would like to either “**Recover**” or “**Download**”. Once you have selected your mailbox click “**Recover**”: ![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-QILIKVBZ.png)
3. After you select Recover, a dialogue box will appear with additional options. This is providing you with an option to delete any emails that were created after the backup was taken. In this example **I will not** **select** to “**Delete any emails that were created after the backup**” as I may have received some important emails since the mailbox backup was run, which would most likely be the case on the vast majority of mailbox restores:

![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-XG82J4TW.png)
4. We can now see that the task is being completed by the Acronis Plugin as highlighted below: ![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-34QI1GAD.png)
5. The status bar will change when the operation is completed to “**Succeeded**”: ![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image-1GRHCTBO.png)