---
title: "How to create additional tenant users"
slug: "how-to-additional-tenant-users"
updated: 2026-07-07T01:32:29Z
published: 2026-07-07T01:32:29Z
canonical: "docs.serversaustralia.com.au/how-to-additional-tenant-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# How to create additional tenant users

This guide details the process of creating additional users within your Acronis Cyber Protect Cloud tenant.

As all Acronis users require two-factor authentication, this is useful for providing Acronis access to other individuals.

> [!WARNING]
> **NOTICE:** The steps in this guide can only be completed by an Acronis portal user with Acronis Management Portal Administrator permissions.

---

1. Log in to the Acronis Cyber Protect Cloud portal, found here: [*h*](https://backup.aci.servercontrol.com.au/login)[*ttps://backup.aci.servercontrol.com.au/login*](https://backup.aci.servercontrol.com.au/login)

> The default tenant username can be found in the MySAU portal, as shown in this guide: [**How to access the Acronis Cyber Protect Cloud portal**](/v1/docs/access-acronis-cyber-protect-portal)
2. Click “**Manage account**”.![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image(119).png)
3. Click “**My Company**”. ![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image(120).png)
4. Click “**New**”. ![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image(121).png)
5. Click “**User**”. ![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image(122).png)
6. Fill in the relevant information for your user. ![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image(123).png)
7. Select your preferred user role(s). ![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image(124).png)

> Below is a list of the available roles in each section, with brief descriptions:
> 
> ---
> 
> 1. Company administrator:
> 
> Grants administrator permissions for both the Management Portal and Protection service. **Selecting this will set all sections to Administrator.**
> 2. Management Portal:
>   1. Read-only administrator Grants read-only access to the Management Portal.
>   2. Administrator
> 
> Grants administrator access to the Management Portal, where users can be created and modified.
> 3. Cyber Protection:
>   1. User
> 
> Enables use of the Protection service, but does not grant administrative rights. Cyber Protection users do not have access to data of other users in the organisation.
>   2. Read-only administrator
> 
> Grants read-only access to all objects of the Protection service in the organisation. Cyber Protection read-only administrators have read-only access to data of other users in the organisation.
>   3. Restore operator
> 
> This role serves no purpose, as the functions it supports are not enabled.
>   4. RMM operator
> 
> This role serves no purpose, as the functions it supports are not enabled.
>   5. Administrator
> 
> This role enables configuring and managing the Protection service.
8. Once you’ve decided on the roles, click “**Create**”. ![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image(125).png)
9. The newly created user will then appear in the user list. ![](https://cdn.document360.io/d809f158-d4f4-47ff-83d4-18d9c9f7a04d/Images/Documentation/image(126).png)

Acronis will automatically send a welcome email with a verification link to the email address chosen. The new user will need to use the link to set a password and a 2FA device before he or she can access the Acronis Cloud Protect portal.

> NOTE: This new user will not automatically receive notifications for Acronis task or alerts. To enable user notifcations, refer to this guide: [**How to enable per-user notifications**](/v1/docs/how-to-enabled-backup-failure-notifications)