--- title: "FortiGate FAQ" slug: "fortigate-faq" updated: 2026-07-13T02:59:36Z published: 2026-07-13T02:59:36Z canonical: "docs.serversaustralia.com.au/fortigate-faq" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt > Use this file to discover all available pages before exploring further. # FortiGate FAQ Below are some notable FAQ’s in relation to the Fortigate Firewall - if you don’t find your answer here, feel free to consult Google or reach out to our Support team. #### Yes you can, but there are specific considerations and demarcation points that need to be clarified regarding colocation. These can be confirmed with your Account Manager. #### Currently, the FortiGate product is available in Sydney only. Availability in other locations will follow. #### For Dedicated Server customers, firewall management can be included in your Professional Services Agreement (PSA). If you don't have a PSA, you can receive ad-hoc assistance. #### **Can I get reports about Malware & Viruses that have been blocked?** Currently customers can view this information in the Fortigate Firewall Logs. #### Traffic is billed based on the interface connected to the FortiGate firewall. Traffic passing through the WAN interface of the firewall will be counted towards your allocated quota. #### All server connections are either 10G or 1G, depending on the server type. #### You can host as many servers as you like behind the FortiGate Firewall. (It is currently limited to Servers in the Sydney Campus, however). #### For the standard version, it's 10; for the advanced version, it's 50. Contact us for more if needed. Refer to the [FortiGate VPN documentation](https://docs.fortinet.com/product/fortigate/7.4) for details. #### The firewalls come with one IP Address by default. If you require more, there is no specific limit. #### Servers Australia has DoS Protection in place, and the FortiGate appliance can mitigate certain types of DoS attacks. For more information please contact our Support Team. #### Yes, but this is done on request and at the discretion of Servers Australia. Please contact our Solutions team to discuss. #### Yes, customers are provided with logins to their FortiGate Firewall to manage their requirements. Explore the [FortiGate admin guides](https://docs.fortinet.com/fortigate/admin-guides) for detailed instructions. #### Yes it does, you can learn more about [Geoblocking with FortiGate](https://docs.fortinet.com/fortigate/admin-guides). #### FortiGate Firewalls provide additional security, support VPN connections, and allow for intrusion prevention and detection (IPS/IDS). Explore the [FortiGate security features](https://docs.fortinet.com/product/fortigate/7.4) for details. #### A physical firewall can add additional security layers and features, such as VPN support and IPS/IDS. #### FortiGate Firewalls are generally customer-managed, however customers with a Professional Services Agreement (PSA) can request assistance. Customers without a PSA can seek Ad-Hoc Support through lodging a Support Case. #### No, you would need a unique firewall per client to get separate data pools. #### Servers Australia does not oversell, ensuring a consistent experience for all users. #### Please refer to the [FortiGate VPN documentation](https://docs.fortinet.com/fortigate/admin-guides) #### Customers only need a singular public IP address. More addresses are available if needed, but please seek advice from your Account Manager if you require more #### Yes, data is pooled for your firewall by default with all servers behind the firewall aggregating as a singular report. #### You can cancel your firewall via the MySAU Portal. Refer to your provided Cancellation Documentation for details. #### Please reach out to your Account Manager, or raise a Support Case via the MySAU Portal for further assistance #### The FortiGate firewall supports IPSec and SSL VPN. It does not support PPTP or OpenVPN. For more information, refer to the [FortiGate VPN documentation](https://docs.fortinet.com/fortigate/admin-guides). #### No, physical redundancy is built into the platform. #### This can be easily done; refer to the [FortiGate documentation](https://docs.fortinet.com/fortigate/admin-guides) for instructions. #### You can view firewall statistics from the FortiGate appliance, and data usage is viewable from the portal. Explore the [FortiGate documentation](https://docs.fortinet.com/product/fortigate/7.4) for details. #### Please refer to your provided documentation or Portal information. #### No, you will need to change IP addresses.