---
title: "Data Center Access Request"
slug: "data-center-access-request"
updated: 2026-04-13T05:31:55Z
published: 2026-04-13T05:31:55Z
canonical: "docs.serversaustralia.com.au/data-center-access-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serversaustralia.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Center Access Request

Occasional and Emergency Access is provided to all clients that have purchased less than 10RU of space. If you have a Full-Time access card, please see [this article](https://docs.serversaustralia.com.au/docs/equinix-facilities-faq).

Emergency and occasional access means that you will be able to access the Equinix Facilities 24 hours a day, 7 Days a week by putting in an 'Access Request' via the MySAU portal.

1. Once logged in, navigate to Services to view your services on the account.

![](https://help.serversaustralia.com.au/servlet/rtaImage?eid=ka02u000000buXP&feoid=00N2v00000La7aC&refid=0EM2u00000092G4)

2. Then click on the relevant location you need to access.

![](https://help.serversaustralia.com.au/servlet/rtaImage?eid=ka02u000000buXP&feoid=00N2v00000La7aC&refid=0EM2u00000092Fp)

3. Down the bottom of the page, click 'request access'.

![](https://help.serversaustralia.com.au/servlet/rtaImage?eid=ka02u000000buXP&feoid=00N2v00000La7aC&refid=0EM2u00000092HR)

4. You can now submit an Access Request.

![](https://help.serversaustralia.com.au/servlet/rtaImage?eid=ka02u000000buXP&feoid=00N2v00000La7aC&refid=0EM2u00000092Hq)

5. Once the access is approved, it is submitted to Equinix for a QR code.

**Note:**

While access is generally granted within a few minutes, this process can take up to 4 hours. If your access request is urgent and you haven't received your code, please feel free to call our Support Team on 1300 788 862 or +61 2 8115 8888 24 hours a day, 7 days a week.

All visitors with a work visit ticket will need to present their QR code and government-issued ID upon checking in to security.