Colocation: The things you need to know

Thanks for purchasing Colocation through Severs Australia! We've compiled a list of things you'll need to know to help you on your way!

You have an installation date, now what?

Once you have an installation date and if you are self-installing, an email will be sent to the registered account holder containing all the required information for your new Colocation.

It should look a little something like this:

Please note: your initial access will be set up by Servers Australia. For access after set-up, please create a ticket in the MySAU portal.

When you arrive at the Data Centre, you may be greeted with a boom gate. Don’t worry, just advise that you are there on behalf of Servers Australia and they will let you in. This is the same again at the front door if it’s locked.

Once you’ve made it inside, you’ll be required to quote your access ticket number that has been provided to you. You will also need your 6-digit security PIN (which can be found in the ECP App for full-time access customers) when visiting an Equinix facility. (See the section around Access for more information).

Note: If you have a full-time access pass, you do not need to create an access ticket, however, you will still need to quote your unique 6-digit security pin.

How to find your Rack

The location of your rack can be found in your MySAU account.

1. Log into the portal

2. Press on Services

3. Locate the Colocation Service you need to install.

4. Press on Allocation and this will show your Rack Space, Data Centre, Rack number, Area and Position.

5. Once you have this information, the security desk at the Data Centre will be happy to help you find your allocation.

Installing

For your Colocation, you will need to provide both power and network cables. The network switches are located at the top of each rack, so please double-check your allocation to ensure your network cable is long enough. The following lengths are recommended based on your allocation placement. Please note that these lengths are only general advice and may change from rack to rack, so it’s always a good idea to carry spare cables with varying lengths when installing your Colocation.

RU 1-14 – 3 metre cable
RU 15-30 – 2 metre cable
RU 31-41 – 1 metre cable

The power cables you need are IEC to IEC; these are a C13 to C14 style plug and not a standard wall outlet. Sample image below:

These cables can be obtained from www.4cabling.com.au

What if I need someone to help me install my equipment?

If needed, you can pre-arrange to have a technician meet you onsite at the data centre to assist you in installing equipment. This is a service called ‘Smart hands’.

Smart Hands

Smart hands allows customers to manage/outsource their business operations and maximise uptime within a Data Centre by utilising the data centres technical resources or Servers Australia’s technicians. Smart hands provides a wide range of support, whether you require technical assistance with a Data Centre or from a remote location. Data centre technicians are trained to be the eyes are ears for management of your infrastructure. Data Centre technicians are available 24 hours a day, 7 days a week.

Smart Hands tasks

Here are the tasks that can be performed under the smart hands offering:

• Equipment installations

• Interface card removal and installation

• Take inventory of equipment by taking digital pictures and recording serial numbers

• Power cycling a router, server or switch, and soft boot a server

• Move equipment within your space and cabinets

• Ladder rack, pre-wire patch panels and equipment

• Assemble, install and maintain cabling

• Verify cable integrity on installed media

• Provide visual verifications

• Install, replace and remove equipment, such as a router, switch card, disk drive, memory, etc.

• Add, remove and verify a demarcation

• Assist with un-crating equipment from boxes and shipping replaced equipment

• Extend patch cables from the patch panel to equipment

Smart Hands will not arrange to ship any equipment. All packaging and booking of couriers need to be organised by the customer.

Note: Servers Australia technicians are sent to perform Smart Hands when requests are non-urgent. For anything requiring urgent attention, Data Centre technicians will be used. This does not affect the cost.

How to purchase Smart Hands

First of all, you need to ensure there is a case opened in the MySAU portal. If the request is urgent, please follow this up with a call to 1300 788 862 or+61 2 8115 8888

Smart Hands are charged at $88 ex. GST per 15 minutes for all Colocation sites.

Please try to have Smart Hands requests passed onto us with at least 48 hours-notice where possible.

Access

There are 2 types of access to the Data Centres.

Full-time access with an Access Card
Occasional / Emergency Access without access card

To understand more about access, you can view the Equinix Facilities FAQ and Data Center Access Request

Deliveries and Removal

All Data Centres allow the delivery of equipment, however, there are a few guidelines that you need to follow if you are sending equipment to our Data Centres. The following needs to be lodged in a Support case via the MySAU portal 48 hours prior to any shipment arriving at the facility;

• Data Centre

• Estimated arrival date

• Shipment description

• Number of boxes

• Shipment carrier

• Tracking number

• Relevant contact information for delivery

Servers Australia will hold all shipments for a maximum of 5 business days. After this time, your package may be returned to the original sender.

Hardware Movement

Equipment larger than what can be carried under one arm will be required to be brought in through the loading dock area of all facilities. This is to prevent equipment from damaging any turnstiles or entry points which being carried through.

Please ensure 24 hours’ notice is provided to Servers Australia before equipment larger than what can be hand-carried is brought on-site. This will ensure we notify the correct channels if loading dock access is required. Please note that at most facilities, the loading dock is only staffed from 9am to 5pm, therefore, charges may apply is you would like to use this after hours.

Please be aware, that if you are removing equipment from the Data Centre, Servers Australia support will need to be notified for this request to be approved. Failure to notify Servers Australia may lead to the Data Centre security refusing your equipment removal

Data Centre Security procedures at-a-glance

• All visitors must check in with Data Centre security personnel in the lobby.

• All visitors must show a valid photo ID to enter the Data Centre. Valid IDs   include an Australian Government-issued photo ID, such as a driver’s license or an international passport.

• Visitors are not permitted to bring in any unauthorised recording devices (cameras, video recorders etc) into the Data Centre.

• All bags and packages brought into or removed from the facility are subject to searches by Security Personnel.

• Visitors are not permitted to bring any type of weapon or firearm into the facility.

• All visitors should be aware that the centres are under constant video surveillance.

• For your protection, it is required for all visitors to wear sturdy enclosed shoes within the Data Centre facility.

• Radios may not be used in the facility.

• Visitors must leave all cages and common areas clean. Please take all of your rubbish with you.

• All visitors must check-out with the lobby security personnel and return any visitor badge(s) issued during check-in.

What if I have an issue?

If you have any issues while you are installing or need assistance, our help desk is available 24 hours a day 7 days a week to help with any issues. The help desk can be contacted on 1300 788 862 / +61 2 8115 8888 or by opening a new support request in the MySAU portal.