Want to add a support person to your account and only allow them to submit tickets? What about your finance people?, do they just need to see Invoices?

You can do this and much more by adding Contacts and assigning those contacts permissions.

1. Log into your mySAU account and navigate to your Profile.



2. Click into the 'Contacts' tab to view and manage your contacts. If you don't have any, you can add one here.

3. Select the relevant permissions that you want the new or existing contact to have. We have a small set of pre-defined contact permissions for Billing, Support and Account Admin. However, you can set custom permissions based on your requirements.

You'll notice a 'Grant login to the mySAU Portal ' tickbox.

Ticking this box allows the contact to log into the MySAU Portal, and operate on your account. Please note that if the contact already has a MySAU account, you will receive an error when saving the changes to their account.

Detailed Permissions Overview

• Modify Master Account Profile - whether the contact is allowed to edit YOUR profile. A common use of this function is where you only want one person to receive Invoice notifications, so you set your accountant as the primary contact, and then want to create a Contact sub-account for yourself. You'd want to keep Modify Master Account Profile permission for yourself, so you can change the master account!

• View & Manage Contacts - This specifies whether the contact is allowed to manage who can be contacts on your account. As with the previous option, this is commonly used where the technical person on the account is not the master account holder.

• View Products & Services - Whether this contact can view your products. This includes viewing product passwords.

• Manage Products - Whether this contact can modify your products. i.e. resetting passwords, and start/stop/reinstall VPS's, and powering on/off dedicated servers, etc.

• View Domains - Whether this contact should be able to view your domains.

• Manage Domains - whether this contact should be allowed to modify your domains. I.e. changing nameservers, contacts, etc.

• Invoices. Whether this contact should be able to view and pay invoices.

• View Emails. Whether this contact should be able to view all emails we have ever sent you or any other contact on your account.

• Place New Orders/Upgrades/Cancellations - Whether this contact is permitted to place orders, upgrades, and cancellations in your name.

• View and Open Support Tickets - Whether this contact is permitted to open Support Tickets, whether via email or via the portal. If your sub-account contact does not have this permission when opening a support ticket,you will be CC'd in on the ticket, and then the ticket will be forcibly closed.

• View and Manage Affiliate Account - Whether this contact is permitted to view, and perform operations on, your affiliate account. This includes requesting conversion of affiliate credit to invoice payments, or requesting cash out as applicable for your affiliate type. Note that we are not currently implementing Affiliate operations, however, it's worth keeping in mind when you are assigning permissions

If you are unsure about any of the above, please open a ticket to Support and we will assist you.